Customer Service

All major credit cards are accepted. This includes American Express, Discover, Mastercard, and Visa. CODs and Layaway plans are not accepted.

  • Debit and Bank Check Cards may be charged immediately upon order.
  • For your security, your billing name and address must match that of the credit card used for payment.We reserve the right to cancel any order that does not match these criterias.

Your Payment today will cover the cost for the use of the vehicle or vehicles as indicated in the contract. Payment is made in full for use of each vehicle. Funds may be returned partially or fully depending on the condition of the cars returned, ie pending any damage or excessive usage as indicated in the signed contract.

Any custom changes to the vehicle are non-refundable as indicated in the contract. Payment is due upon delivery of the vehicle or vehicles.

Picture Car East accepts payment from: Visa, Mastercard, Discover and American Express. All fees and/or surcharges are calculated into the fixed cost of for each rental.

Upon submission, we will send you an automated invoice. For any additional documentation, please email Kathy at All contracts must be signed and sent to prior to submitting payment.

Returns, Refunds and Credits

For refunds or any additional questions, please contact Kathy at or 718-852-2300. There will be no cash or credit refund if vehicles are returned early, for any questions please contact Kathy at

(Note there are different terms and policies for clients who pay via Check or ACH as indicated in the contract).

Sales Tax

Sales Tax is calculated into the price and is not applied for clients who are Tax Exempty